At JAG, music isn’t just background noise – it’s woven into the fabric of who we are. As St. John’s premier hotel, with 168 rooms, we’ve created a destination where art, style, and sound converge to inspire and captivate.

Guests can enjoy freshly brewed coffee at JAG Java, exceptional dining at Exile, handcrafted cocktails at Zimmy’s, and live performances at the Soundhouse. The elegant Mojo Lounge provides a space to relax, while Revival Wellness Centre offers rejuvenation for body and mind.

JAG Hotel is looking for an Assistant General Manager who is a dynamic leader managing a wide range of responsibilities with experience in spearheading grand openings and the ability to address the unique needs of a new hotel to ensure success in the market.

Main Duties & Responsibilities:

• Assuming overall responsibility for the day-to-day operations of the hotel, while also overseeing food and beverage operations when required
• Ensuring the highest standards are met or exceeded
• Directly reports to the General Manager, providing regular updates on performance, budgets, guest feedback, and team dynamics
• Collaborate with the executive management team to develop and implement pricing and inventory strategies
• Recruit, mentor, and lead an experienced team
• Oversee and participate in Occupational Health and Safety Committee
• Communicates a clear and consistent message regarding departmental goals to produce desired results
• Manages the guest experience, reviews guest feedback with the leadership team, and ensures appropriate corrective action is taken
• Manages and conducts human resources activities on reporting staff members, ensuring employees are treated fairly and equitably
• Sets goals and expectations for direct reports using performance reviews, regular check-ins, constructive feedback, and employee appreciation strategies
• Ensuring compliance with all regulatory standards including health and safety
• Collaborate with the marketing and sales team to ensure the hotel maintains a strong presence in both local and international markets
• Other duties as required

Qualifications, Skills & Attributes:

• Extensive experience in a managerial role within the luxury hotel segment, with a proven track record of success

• Minimum 5 years’ experience managing hotel operations and guestrooms over 200

• Exceptional leadership skills with experience in recruiting, training, and mentoring large teams
• Ability to drive financial performance, with expertise in budgeting, forecasting, and P&L analysis
• Outstanding interpersonal and communication skills, with the ability to forge strong relationships both internally and externally
• Strategic thinker with the capacity to handle complex situations and make informed decisions
• Bachelor’s degree or diploma in Hotel Management, Business Administration, or a related field is an asset
• Passionate about the hotel industry and committed to delivering unparalleled guest experiences

Why Work with Us

• Competitive compensation package
• Company RRSP matching plan to secure your financial future
• Comprehensive health benefits including dental and vision coverage
• Employee Family Assistance Program [EFAP], including counseling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to careers@steelehotels.com.

Please include “Assistant General Manager” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume. Applications close on November 28, 2025, or until the position is filled.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.