Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for an experienced Night Shift Supervisor at our JAG Hotel in St. John’s, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of professionalism, coupled with a strong work ethic and critical thinking skills. The successful candidate must be comfortable working in a fast-paced environment, with conditions varying at times throughout different events.

Main Duties & Responsibilities:

• Responsible for overseeing hotel operations and staff during the night shift, demonstrating strong judgment and decision-making skills.
• Ensure that all guest areas and public areas are cleaned and maintained to the highest standards
• Address any guest concerns or requests in a timely and professional manner
• Monitor staff performance and help to ensure smooth shift transitions at the start and end of night shifts
• Coordinate with Food & Beverage Outlet Supervisors before their departure to assume responsibility for F&B operations during their absence.
• Ensure meeting rooms are set up and ready for next day conferences and events
• Co-ordinate with the Security Supervisor to ensure coverage for the hotel, and events, as needed
• Co-ordinate with the Banquet Captain to oversee overnight banquet setups, as needed
• Co-ordinate with the Housekeeping Manager to ensure overall building cleanliness and staffing levels for overnight shifts
• Co-ordinate with the Front Desk Supervisor for any items needing to be completed overnight from a guest services perspective
• Perform front desk duties when required
• Confirm all outlets and guest services desk are balanced and the day shift is closed properly
• Perform night audit when required
• Send nightly financial reports to the General Manager and Head Office
• Responsible for cash and accounting processes such as monitoring the float on the overnight shift
• Serve as the emergency contact for all building operations during the night shift
• Perform other duties as assigned and assist in other areas, particularly during major events or when additional support is needed

Qualifications, Skills & Attributes:

• Must have a minimum of 2 years’ experience in a supervisory role, Hotel supervisory experience preferred
• Must have experience in handling cash and problem-solving financial errors
• Must have business management skills and be proficient in MS Excel
• Hotel, front desk, and food and beverage experience is an asset
• Must be personable and provide superior quality customer service
• Must have excellent communication and leadership skills, particularly resolving guest complaints or issues that may require security’s assistance
• Must have a calm presence and handle difficult situations with tact and ease
• Ensure maximum productivity of staff working overnight
• Provide example-based leadership while fostering a compassionate and collaborative work environment

Why Work with Us:

• Competitive compensation package
• Company RRSP matching plan to secure your financial future
• Comprehensive health benefits including dental and vision coverage
• Employee Family Assistance Program [EFAP], including counseling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

We offer competitive pay rates and opportunities for career growth within our organization. If you have a passion for providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you.

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to careers@steelehotels.com. Please include “Night Shift Supervisor” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume. The closing date for this position is May 25^th 2026, or until the position is filled.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.