Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Front Desk Agent/Night Auditor to join our growing team at JAG Hotel in St. John’s, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

Main Duties & Responsibilities:

· Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

· Respond to guest complaints, requests and emergencies

· Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required

· Ensure invoices are accurate and sent to the accounting department

· Schedule guest wake-up calls and book reservations

· Answer phone calls, verify reservations and guest requests

· Respond to guest inquiries, concerns and issues, as needed

· Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed

· Other duties, as assigned

Qualifications, Skills & Attributes:

· 2+ years experience in customer service or hospitality

· A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience

· Provide a clear Criminal Record Screening Certificate

· Excellent written and verbal communication, and customer service skills

· Ability to learn computer functions and other on-the-job skills

· Strong eye for details and the ability to multitask

· Strong math and problem-solving skills

Why Work with Us:

· Competitive salary package

· Company RRSP matching plan to secure your financial future

· Comprehensive health benefits including dental and vision coverage

· Employee Family Assistance Program [EFAP], including counseling services and life coaching

· Paid time off, including vacation time, sick leave, and statutory holidays

· Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to careers@steelehotels.com. Please include “Front Desk Agent/Night Auditor” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.