Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Banquet Captain to join our growing team at JAG Hotel in St. John’s, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of organization, coupled with a strong work ethic and excellent communication skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

Main Duties & Responsibilities:

• Oversee all aspects of food & beverage services, ensuring exceptional guest service at events
• Manage event setup, service, and takedown in line with Banquet Event Orders (BEOs)
• Lead and direct banquet staff, ensuring timely completion of tasks
• Collaborate with the culinary team to maintain food quality, presentation, and timing
• Address guest inquiries and resolve issues to ensure satisfaction
• Ensure staff follow safety, sanitation, and organizational guidelines
• Maintain event records, manage banquet supplies, and handle event closings
• Lead team briefings, create schedules, and support operations in the Banquet Manager’s absence
• Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
• Perform any other tasks, as assigned.

Qualifications, Skills & Attributes:

• A minimum of 3 years experience in banquet or hospitality management
• Serve Responsible Certificate required, or willingness to obtain the certification
• Education in hospitality & tourism management is an asset
• High school diploma required
• Knowledge of food and beverage service standards, safety, and sanitation
• Strong customer service background and cash handling experience
• Ability to multitask in a fast-paced environment and handle high-pressure situations calmly
• Excellent communication skills and proficiency in reading BEOs
• Commitment to maintaining high service standards

Why Work with Us:

• Competitive salary package
• Company RRSP matching plan to secure your financial future
• Comprehensive health benefits including dental and vision coverage
• Employee Family Assistance Program [EFAP], including counseling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.
• Gratuities

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to careers@steelehotels.com. Please include “Banquet Captain” in the email subject line, and use the following naming convention for your resume file: First Name Last Name – Resume.

We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.